#2185 Client Relations Assistant

  • Full Time
  • Tampa

Tampa office national AV rated law firm is seeking a Client Relations Assistant for its downtown Office. Firm offers a hybrid work schedule that combines remote and in-office work after 90 days. This position alternates 2 days in office/3 days at home, then 3 days in office/2days at home the following week.

  • This individual will be responsible for handling all aspects of the billing relationship with a number of clients, including:
  • Knowing the client’s guidelines and requirements.
  • Auditing draft bills for guideline compliance and communicating with timekeepers re: same.
  • Utilizing clients’ billing and document management programs including iTimekeep, iManage and multiple e-billing programs. (Tymetrix360, Counsellink, Legal-X, Legal Exchange, Ascent, LSS etc)
    • New hires will be trained on all programs, although previous experience is a PLUS.
  • Addressing all bill submission issues such as budgets, unapproved rates and timekeepers, incorrect lines of business, invoice appeals etc.
  • Add and update timekeepers in each of the systems
  • Addressing auditing reports and preparing appeals to the clients
  • Following up on payments or other accounts receivables issues with the client.
  • Setting up new matters in Firm’s billing and document management systems on a rotational basis.
  • Assisting with summarizing/consolidating client guidelines and updating billing protocols as well as keeping attorneys, paralegals and secretaries notified of same
  • Assisting with updating and adding billing and client contact changes in Firm database on a rotational basis.
  • Assisting in responding to client, attorney and staff questions and requests for information.

Looking for someone who is both able to work independently and as a team player, and be able to effectively manage multiple responsibilities on a daily basis.

Legal Assistant or Paralegal background preferred along with verifiable references.

To apply for this job please visit www.infinitytalentfl.com.