Tampa office national AV rated law firm is seeking a Client Relations Assistant for its downtown Office. Firm offers a hybrid work schedule that combines remote and in-office work after 90 days. This position alternates 2 days in office/3 days at home, then 3 days in office/2days at home the following week.
- This individual will be responsible for handling all aspects of the billing relationship with a number of clients, including:
- Knowing the client’s guidelines and requirements.
- Auditing draft bills for guideline compliance and communicating with timekeepers re: same.
- Utilizing clients’ billing and document management programs including iTimekeep, iManage and multiple e-billing programs. (Tymetrix360, Counsellink, Legal-X, Legal Exchange, Ascent, LSS etc)
- New hires will be trained on all programs, although previous experience is a PLUS.
- Addressing all bill submission issues such as budgets, unapproved rates and timekeepers, incorrect lines of business, invoice appeals etc.
- Add and update timekeepers in each of the systems
- Addressing auditing reports and preparing appeals to the clients
- Following up on payments or other accounts receivables issues with the client.
- Setting up new matters in Firm’s billing and document management systems on a rotational basis.
- Assisting with summarizing/consolidating client guidelines and updating billing protocols as well as keeping attorneys, paralegals and secretaries notified of same
- Assisting with updating and adding billing and client contact changes in Firm database on a rotational basis.
- Assisting in responding to client, attorney and staff questions and requests for information.
Looking for someone who is both able to work independently and as a team player, and be able to effectively manage multiple responsibilities on a daily basis.
Legal Assistant or Paralegal background preferred along with verifiable references.
To apply for this job please visit www.infinitytalentfl.com.
